Updated August 12- After some exchanges, Coastal Scents has indicated that they will be sending replacements for brushes #2 and #4. I will update with full details once I have them in hand.
I can understand why they would not love this feedback, but this situation is not my fault. I would have MUCH preferred my brushes been in good working condition and so there would be nothing to contact customer service about. We will see how it goes from here.
Updated August 11, 2013 to add:
Check out what my Flat Buffer Brush did this morning! I am so appalled.
Originally posted July 19, 2013:
I ordered this brush set in early March for about $34, and upon arrival I could see that there was something wrong with the Powder Buffer (number 2 in the photo below), the head was really uneven and rough. I contacted customer service and they sent me a replacement.
|Image Credit: Coastal Scents|
I contacted Coastal Scents just to let them know about this issue, not expecting a refund or replacement (which was good because none was offered). I do hope the message got through to their quality control or manufacturing people because I would hate for this issue to be ongoing. I am surprised this happened in the first place because I had heard really good things about their brushes, and I sort of hope this was just a fluke.
And please follow Spoiled Boxes because it would make me smile :-)